Everfest Rewards have different eligibility rules by festival.
Example: Some rewards require that you have a minimum number of points, while some require both points and a ticket purchased to that festival.
If you do not qualify for the reward you would like to redeem, try adding more tickets, joining Premium to earn bonus points, or adding a ticket to that reward's festival to your cart.
If you have questions about a specific reward, please let us know! You can contact us at firstname.lastname@example.org.